Education & Training

ITIL® Intermediate Lifecycle

ITIL® Intermediate Lifecycle Certificates The Service Lifecycle units will be of interest to candidates wishing to obtain knowledge of ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle stage itself, the use of process and practice elements within it and the management capabilities needed to deliver quality of Service Management practices… Read More

ITIL® Qualification Scheme

The ITIL® Qualification Scheme The ITIL® qualification scheme, shown below, is supported by a training credit system.  Candidates may elect to take as many or few modules as they wish to meet their individual or organizational needs but must accumulate the required number of credits if they wish to gain the ITIL® Expert Certification.  Each… Read More

ITIL® Foundation Certificate

ITIL® Foundation Certificate An intensive 3-day course provides an overview of the IT Service Management Lifecycle, its supporting processes, functions and roles and the key concepts of an integrated IT Service Management framework, based on ITIL®, and prepares candidates for the ITIL® Foundation Certificate examination. As it is an awareness level course, the ITIL® Foundation… Read More

ITIL® Intermediate Capability

ITIL® Intermediate Capability Certificates The Service Capability units will be of interest to candidates who wish to be certified in a deep level of understanding of ITIL® processes, functions and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum; however the primary focus is the process activities, execution and use throughout the… Read More

ITIL® Management

ITIL® Management Certification Managing Across the Lifecycle (MALC) The Managing Across the Lifecycle course brings together the full essence of a lifecycle approach to Service Management and consolidates the knowledge gained across the ITIL® qualification scheme. This ITIL® Management Certification completes the Lifecycle and Capability streams by focusing on ancillary knowledge required to implement and manage… Read More