ITIL® Intermediate Lifecycle

ITIL® Intermediate Lifecycle Certificates

The Service Lifecycle units will be of interest to candidates wishing to obtain knowledge of ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle stage itself, the use of process and practice elements within it and the management capabilities needed to deliver quality of Service Management practices in an organization. The managerial and supervisory aspects of processes will be covered in the Service Lifecycle course while the day-to-day operation and in depth detail of the processes and will be covered in the associated Capability course.

The Service Lifecycle units focused on each stage of the Lifecycle and syllabi are matched to each of the five core practice areas. A certificate exam is given for each module. The Lifecycle modules are:

• Service Strategy

• Service Design

• Service Transition

• Service Operation

• Continual Service Improvement

Each module of the Lifecycle series covers an introducing to the Service Lifecycle, the principles, processes, functions and Lifecycle, along with technology and implementation considerations.

The purpose of these modules and the associated exams is to impart, test and validate the knowledge of industry practices in Service Management and the Service Lifecycle.

  • Service Transition (ST)

    The Service Transition course builds on the general principles covered as part of the ITIL® Foundation course. It is intended for those who work in a Service Transition environment and who require a deeper understanding of the underlying concepts, the processes involved and the management activities – and how they may all be used to enhance overall service quality and service provision during the Service Transition phase of the ITIL® Service Lifecycle as an integral part of the overall business-focused Service Management framework.

    Click here for course brochure.
  • Service Strategy (SS)

    The Service Strategy course builds on the general principles covered as part of the ITIL® Foundation course. It is intended for those who work in Service Strategy environment and who require a deeper understanding of the underlying concepts, the processes involved and the management activities – and how they may all be used to enhance overall service quality and service provision during the Service Strategy phase of the ITIL® Service Lifecycle as an integral part of the overall business-focused Service Management framework.

    Click here for course brochure.
  • Service Operation (SO)

    The Service Operation course builds on the general principles covered as part of the ITIL® Foundation course. It is intended for those who work in the service operational environment and who require a deeper understanding of the underlying concepts, the processes and functions involved and the management activities – and how they may all be used to enhance overall service quality and service provision during the Service Operation phase of the ITIL® Service Lifecycle as an integral part of the overall business-focused Service Management framework.

    Click here for course brochure.
  • Service Design (SD)

    The Service Design course builds on the general principles covered as part of the ITIL® Foundation course. It is intended for those who work in a Service Design environment and who require a deeper understanding of the underlying concepts, the processes and functions involved and the management activities – and how they may all be used to enhance overall service quality and service provision during the Service Design phase of the ITIL® Service Lifecycle as an integral part of the overall business-focused Service Management framework.

    Click here for course brochure.
  • Continual Service Improvement (CSI)

    The CSI course builds on the general principles covered as part of the ITIL® Foundation course. It is intended for individuals who require a detailed understanding of the Continual Service Improvement phase of the ITIL® Service Lifecycle and how it may be implemented to enhance overall service quality and service provision within an organization as an integral part of an overall business-focused Service Management framework.

    Click here for course brochure.