ITIL® Management

ITIL® Management Certification

Managing Across the Lifecycle (MALC)

The Managing Across the Lifecycle course brings together the full essence of a lifecycle approach to Service Management and consolidates the knowledge gained across the ITIL® qualification scheme. This ITIL® Management Certification completes the Lifecycle and Capability streams by focusing on ancillary knowledge required to implement and manage the necessary skills associated with the use of the ITIL® Lifecycle practices and includes:

  • Introduction to IT Service Management business and managerial issues
  • Managing the planning and implementation of IT Service Management
  • Management of strategic change
  • Risk Management
  • Managerial functions
  • Understanding organizational challenges
  • Lifecycle project assessment
  • Understanding complementary industry guidance
  • ITIL 2011 MALC Course Description V4.0

    The Managing Across the Lifecycle (MALC) course completes the ITIL® Capability and Service Lifecycle training and leads to the award of the ITIL® Expert™ qualification. This course emphasizes the importance of the lifecycle approach to ITSM and focuses on the business, management and supervisory objectives, purposes, processes, activities and functions within the service lifecycle – and, most importantly, on the crucial interdependencies between them.

    Click here for course brochure.